NSUN is recruiting: Operations Manager

Recruitment for this role has now closed.

Contract: fixed term contract for 2 years with extension possible subject to funding
Salary: £30,076 per year (FTE £37,595)
Hours: 4 days (28 hours per week). It is possible the role could be 5 days per week for a candidate who also wanted to undertake finance responsibilities (more information below). Enquiries about flexible working are welcome. We welcome applications for job shares.
Location: home-based from the UK with regular travel to London (travel costs are reimbursed). We are unable to consider applications from candidates living outside of the UK.
Deadline: 9am, Monday 20th November
Interview: Tuesday 5th December

About NSUN (the National Survivor User Network)

NSUN is a charity and a membership organisation. We are a network of grassroots, user-led mental health groups and people with lived experience of mental ill-health, distress and trauma. We connect, support and amplify the voices and work of our membership and work towards the redistribution of power and resource in mental health. 

NSUN is a user-led organisation, and all staff and trustees have lived experience of mental ill-health, distress or trauma.

Over the past couple of years, NSUN has scaled and changed. This is an exciting time to join an organisation which is growing and embarking upon an exciting new strategic direction, focussed on doing things differently in mental health and beyond.

About the role

We are looking for someone with relevant skills and experience to play a vital role in the effective running and day to day functions of the charity through managing operations across areas of governance, policies, processes, compliance, and people and culture. There is also the option for candidates with finance experience to undertake the role with additional financial tasks in their job description as a full time (five days per week) role, rather than a four day per week role (more information in the recruitment pack).

In this dynamic role you will work closely with other NSUN staff, Associates and the Board of Trustees to ensure that NSUN’s operations run smoothly and effectively, allowing us as an organisation to undertake our unique work in the lived experience mental health landscape, where we take a creative and critical approach to thinking about mental ill-health, distress, and trauma.

We are looking for someone who has experience of holding an operations role, ideally also in the charity sector and in a small organisation. The ideal candidate will have excellent organisation, IT, and communications skills, with strong attention to detail. You must also have a passion for NSUN’s work and our mission, vision, and values.

The deadline for applications is 9am on Monday 20th November 2023. If you have any feedback or questions about this recruitment pack or require it in a different format, please let us know. You can contact Jen Beardsley, Interim CEO, at jen.beardsley@nsun.org.uk.

Interviews will take place on Zoom for shortlisted candidates on Tuesday 5th December.

Full details and the job description/person specification are available in the recruitment pack linked below. 

Job description and person specification


The application form and equality and diversity monitoring form must be completed and returned to info@nsun.org.uk by 9am, Monday 20th November.

Please note that we do not accept CVs/cover letters. Please make sure that all the information about your skills and experience is included in the application form: we recommend you use the full two pages allowed in the “supporting information” section in the application form to explain how you meet each of the points in the person specification. 

We are unable to consider applications from candidates living outside of the UK.

Please contact us at info@nsun.org.uk if you need these materials in a different format or any other support in making an application.