Service Involvement & Influencing

This page has a collection of publications, reports, and practical guidance on the involvement of people with direct experience of mental distress and/or mental health service use in the design, development and delivery of services.

You can also find more detailed information about NSUN’s co-production framework, the 4Pi National Involvement Standards, here.

Please see our Glossary of terms for definitions of terms and phrases such as “service user-led” and “service user involvement”.

Service user involvement and co-production publications

For NSUN’s publications on involvement, influencing, and co-production, please visit our publications and tools page and click ‘involvement and co-production’ in the filter on the right hand side.

Starting your own service user involvement group

There are many ways to get involved and have influence in how mental health services are planned and delivered. Having the support of your peers is an effective way to organise collective action. You can find out about some of the practical steps and considerations in setting up a group and planning your work here.

On Our Own Terms

In 2001-02, service user-led research, coordinated by Jan Wallcraft, resulted in the report ‘On Our Own Terms’ in 2003. Among other recommendations, it urged the formation of a national network to bring groups together, to encourage good practice, and to build capacity within the sector.

‘This survey … found that the service user/survivor movement in England provides a valuable resource for those seeking a better deal from mental health services and for those wanting to move away from services and rebuild their lives.’

Making A Real Difference (MARD)

The Making a Real Difference project was completed March 2007. Resources were developed in partnership with people using mental health services and carers following the HASCAS report, which made recommendations for improving service user and carer involvement at policy level. The systems, guidelines, policies and procedures aimed to develop a systematic approach to involvement.

What was produced was a comprehensive set of minimum standards which lay the foundations for effective service user and carer involvement, to be built on in whatever structure exists. You can read the final project report here.

Patient & Public Involvement

The Patient and Public Involvement Programme (PPIP) provides NICE with advice on involving patients, carers and members of the public. Find out more about the Patient and Public Involvement Programme including contact details.

Employment and Support Allowance (ESA) and Service User Involvement

If you are in receipt of income-related ESA, you can find advice on how to receive payments hassle-free from any service user involvement opportunities you may choose to take part in through a new guide produced by Judy Scott.

Judy is an independent welfare rights advisor who has advised the Department of Health, NHS Trusts and many UK wide charities on how service users and carers who they involve in improving their services, and who are in receipt of state benefits, may be paid for their time without putting their only income at risk. 

The guide can be bought here. It is available as a paperback or as an eBook for Kindle.

Looking for involvement opportunities?

Become a member for free and receive our weekly e-bulletin containing involvement opportunities (note: we prioritise the listing of paid or survivor-led involvement opportunities. Please read our bulletin submission guidelines for more information)