Our vision Vision Our vision is of a diverse, inclusive and influential user-led network with the strength to challenge inequality and improve lives. Mission Our mission is to create a network which will engage and support the wide diversity of mental health service users and survivors across England in order to strengthen the user voice. Aims To create and strengthen links between individuals and groups To support and promote user led groups and initiatives To influence and inform policy and decision makers NSUN Strategy 2016-2021 The latest strategy aims to consolidate our ambitions for the next five years and help to maintain the independent, collective and direct voice of experience. NSUN Strategy 2016-2021 NSUN Strategy 2011-2016 This was NSUN's first five year plan. Views from NSUN's annual members' survey contributed to this 5 year plan and thesubsequent annual reviews. NSUN Strategy 2011-2016 NSUN Strategy Executive Summary 2011-2016 Complaints If you're not happy with any aspect of the NSUN team's work or you feel our work is not inline with the mission and aims of the organisation, then you have the right to complain, have your complaint investigated, and be given a full and prompt reply. You can download the NSUN Complaints Policy here.