About us Our vision Our vision We are an independent membership organisation and the UK's only mental health charity to center the survivor and lived experience voice. All of our staff members and Trustees have lived experience of mental ill-health, trauma, or distress. Vision Our vision is for the lives of people who experience mental distress, discrimination and disadvantage to be better. Mission Our mission is to create a diverse, inclusive and influential user-led network with the strength to challenge inequality and improve lives. Aims To create and strengthen links between individuals and groups To support and promote user-led groups and initiatives To influence and inform policy and decision makers NSUN Strategy 2016-2021 The latest strategy aims to consolidate our ambitions for the next five years and help to maintain the independent, collective and direct voice of experience. NSUN Strategy 2016-2021 Complaints If you're not happy with any aspect of the NSUN team's work or you feel our work is not inline with the mission and aims of the organisation, then you have the right to complain, have your complaint investigated, and be given a full and prompt reply. You can download the NSUN Complaints Policy here.