Vikki is a lived experience strategist, analyst and project manager with a varied 20-year career spanning justice, law enforcement and mental health sectors. Her areas of expertise are intelligence-led decision making, service and policy design and critical analysis of evidence. She has held leadership roles in the development of harm reduction projects in areas such as human trafficking, domestic abuse, missing people, cybercrime and community violence/hate crime. She is a passionate advocate for lived experience expertise, trauma informed approaches, human rights and accountability and integrity across statutory sectors. Since moving into the mental health sector, she has been able to bring her personal experiences of peer support, collective advocacy, psychiatric diagnosis/treatment and life interrupting distress to her work. She has continued to influence innovative service development and organisational change programmes, including leading and implementing the first trauma informed, user-led peer support programme in the NHS. Vikki recently left the public sector to establish Peer Hub CIC, a user-led organisation which offers training and consultancy on service design and decision making in mental health policy and leadership. As Peer Hub grows and becomes established, it will also provide user-led alternatives to mental health services for the local community in County Durham.