Definition of service user led or user-controlled

There is a range of meanings of ‘user controlled’. Here are some of the things Shaping Our Lives National User Network thinks ‘user controlled’ could include:

  • that service users decide what and how they want things done
  • that the majority of the controlling group (usually the management committee) of the organisation are users of the organisation or members of the group for whom it was set up
  • that the group or organisation strives to work from an equalities approach to service users.